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D-Link's support, which is based in India, was not helpful and could not understand that the camera was physically 3,000 miles away from where I was. After a week, the device was no longer visible on the network (LAN nor Internet). I installed this product and got it configured. Everything was working properly, both on the LAN and over the Internet. The D-Link configuration program could not see it on the LAN, it could not be pinged, and following the instructions to reset the device and restore the factory defaults did not resolve the problem.
You may want to consider buying the VivoTek PZ6112 though since you stand a better chance of getting replacement parts something breaks. The DCS-6620G wireless produces a lot of heat which causes it to reboot regulary and can cook the CMOS if it's not in a well-cooled location, the DCS-6620 (wired) does not suffer from this problem. The only issue to be aware of is the Dlink branded version is a disposable camera, Dlink does not and absolutely will not sell you parts for it. Despite the lack of support from Dlink, the camera is a good one. The DCS-6620 (made by VivoTek who sells it as the PZ6112) is a great camera with amazing low-light capability. I have a lot of them (and several other professional grade brands) indoors and out at multiple sites. The recording/monitoring sofware (also from Vivotek) is excellet and easy to use.
Once the new position is reached the camera does not take the zoom level into account so camera movements are either too small or too large for the defined zoom level.The steps between the zoom levels are much too large. What you get is a video image that pauses for a second or two, or three, while the audio continues (showing that the communications link is not the problem.There are bugs in the firmware which have not been addressed. The result is that the camera zooms in or out quite a bit, while having more granularity would be so much more useful.In summation, this is a great novelty item. The picture is good, the optical zoom is nicer than just digital zoom, but it can not be considered worthy for serious surveillence. It's a lot of money to pay for a buggy product that does not seem to have much support from the manufacturer. One specific bug can be seen when moving the camera to a defined location.
This is an affordable entry level comsumer grade PTZ camera. This camera is a great novelty item. The unit does not have enough horsepower to deliver stable video when there is a lot of movement in the picture. The motor noise that can be heard when zooming in or out shows that the stepper motors are moving quite a bit.
I was then informed, later via EMAIL that my 6620 was out-of-warranty. What a way to run a company. They said NO. I was ready to ship it back but decided to call Dlink again.The RMA department told me that the technical department never checks if a product is in warranty.
Thank You J T RMA------ I was later informed, via EMAIL, that this was not allowed.So the message is DO NOT buy Dlink cameras if you need them to work beyond the warranty period.The RMA department Email is below:------Hi Jim its out of warranty and we wont be able to service it. They said maybe I could buy a refurbished unit for up-to 75% of the original price. The camera has developed a CCD imaging problem that always places 'purple' diagonal lines at the top of the screen.I wanted to try and have my $700.00 6620 fixed. I called Dlink and their tech support gave me an RMA procedure. Yet they gave me an RMA number. Dlink also said that they have no repair department, they just exchange (refurbished) cameras, if under warranty.I then asked the RMA department if they would sell me a refurbished unit.
You could speak to as many Technicians but we still cant service your Product. You may want to think hard before you buy this or any other expensive Dlink product.I purchased my dlink 6620 1.5 years ago. I knew this and the Tech support people knew this. I then spoke with customer service.
I remain satisfied with my DCS5300. DLink technical support was able to access the camera and control it (tilt, pan, focus, etc). I purchased the DCS6620 as an upgrade for the Zoom capability. If, however, you want to use a web browser to access the camera, be cautious - you might have issues. The replacement had the same issue. I don't know what is wrong, but I think it is probably something to do with the required ActiveX Component, the browser and the more complicated 2way communication involved with this camera. The DCS6620 image worked well through the security software provided by DLink, but would not work through the web browser interface - not even on my local network. If you plan to use the security monitoring software, the camera gives a great image, the zoom is high quality and the camera should perform as advertised.
from the web, but they were not able to get an image. I was surprised at problems with this model. I have a DLink DCS5300 that has worked well - no problems, easy to install, etc. The snapshot image worked fine, but the live feed did not show up at all - just a black box. They decided is was not a port issue, suggested it was a hardware issue with the camera and they recommended I return the camera and get a replacement.
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